Sentech Academy for Emerging Tech & Innovation
SFIA-Based Public Service Professional Development Framework
Implementation Proposal for Quality-Assured Digital Skills Training
Executive Summary
This implementation proposal positions Sentech Academy for Emerging Tech & Innovation (SAETI) as the delivery partner for the National School of Government (NSG) SFIA-Based Public Service Professional Development Framework. Through our strategic partnership with Deviare, a QCTO-accredited skills development provider, Sentech Academy integrates occupational qualifications, vendor-certified training pathways, and SFIA competency-based learning programmes to address South Africa's public sector digital transformation requirements.
Sentech Academy for Emerging Tech & Innovation (SAETI)
SAETI represents Sentech's strategic initiative to position itself as a leading digital skills development institution in South Africa. Through our partnership with Deviare, we deliver quality-assured training programmes that address critical national priorities.
SAETI's Four Strategic Pillars
Addressing Skills Gap
Providing tailored training and programs to develop in-demand digital skills and enhance South Africa's global competitiveness.
Collaborative Partnerships
Fostering strategic alliances with leading entities, clients, government, academia, and global corporations to drive comprehensive skills development.
Digital Advisory Services
Offering expert guidance and consulting to help organizations navigate the complexities of digital transformation and execution.
Fostering Innovation
Empowering a new generation of digital innovators and entrepreneurs to drive societal progress across Africa.
The NSG-SFIA implementation framework directly supports all four SAETI pillars, positioning Sentech Academy as the premier quality-assured training provider for South Africa's public sector digital transformation.
MOU Strategic Framework & Target Audiences
The Memorandum of Understanding between Sentech Academy and the National School of Government establishes a demand-responsive training delivery model that prioritizes agile capability building across South Africa's public sector. This framework is built on three strategic pillars:
Priority Target Audiences
1. CIO Level - Strategic Digital Leadership
Target Roles: Chief Information Officers, Directors-General (ICT), Deputy Directors-General, Chief Directors (ICT & Digital Transformation)
Strategic Objective: Build executive-level digital transformation leadership capable of driving government-wide modernization initiatives and setting departmental ICT strategy aligned with national digital government frameworks.
SFIA Focus: Level 6-7 (Initiate, influence / Set strategy, inspire, mobilize)
Priority Programmes: Enterprise Architecture, Digital Transformation Strategy, Cybersecurity Governance, Cloud Strategy, Data Governance, AI Strategy for Public Service
2. ICT Practitioners & Technicians - Reversing External Dependency
Target Roles: Systems Administrators, Network Engineers, Database Administrators, Application Developers, Cybersecurity Analysts, Cloud Administrators, DevOps Engineers, Technical Support Staff
Strategic Objective: Reverse the externally contracted ICT capacity and begin to improve internal state capacity and capability. Build a sustainable internal workforce that reduces dependency on costly external service providers while improving service delivery continuity and institutional knowledge retention.
SFIA Focus: Level 2-4 (Assist, Apply, Enable)
Priority Programmes:
- QCTO Learnerships: Software Developer, Cloud Administrator, AI Software Developer (18-24 month intensive programmes)
- Vendor Certifications: Microsoft (Azure Admin, M365 Admin, Security Operations), AWS (Solutions Architect, SysOps), Cisco (CCNA, CCNP), CompTIA (Network+, Security+, Linux+)
- Cybersecurity Track: CISSP, CEH, Security+, Microsoft Security Operations Analyst
- Rapid Upskilling: Python Programmer (6 months), Java Programmer (6 months), Cybersecurity Defender (6 months)
Impact Target: Reduce external ICT contractor spend by 30-40% over 3 years by building 500+ certified internal practitioners across national and provincial departments.
3. ICT Capability for Managers - Data-Driven Decision Making
Target Roles: Programme Managers, Project Managers, Senior Managers, Deputy Directors, Directors (Non-ICT Departments)
Strategic Objective: Improve data-driven decision making capabilities through Big Data and Data Analytics skills development. Enable managers across all government functions to leverage data analytics for evidence-based policy development, performance monitoring, and resource optimization.
SFIA Focus: Level 3-5 (Apply, Enable, Ensure/Advise)
Priority Programmes:
- Power Platform Development: Power BI dashboards, Power Apps citizen development, Power Automate workflow automation (3-6 months progressive pathway)
- Data Analytics Track: Data Analysis for Managers (8 modules), Excel Advanced Analytics, Tableau/Power BI Specialist
- Big Data Fundamentals: Introduction to Big Data, Data Visualization, Predictive Analytics for Public Service
- AI Literacy: Generative AI for Business, AI-Powered Decision Support, Responsible AI in Government
Business Case: Managers equipped with data analytics skills can improve programme efficiency by 20-30%, reduce costs through evidence-based resource allocation, and accelerate service delivery improvements through real-time performance monitoring.
MOU Implementation Principles
1. Needs-Driven Programme Selection
All training programmes must be informed by comprehensive needs assessments conducted with NSG client departments. The MOU establishes a quarterly needs assessment cycle:
- Departmental Skills Audits: SFIA-based competency assessments to identify current state capabilities and gaps
- Technology Roadmap Alignment: Match training priorities to departments' ICT modernization plans and digital transformation initiatives
- Emerging Skills Monitoring: Track technology trends (cloud adoption, AI integration, cybersecurity threats) to anticipate future capability requirements
- Stakeholder Consultation: Regular forums with CIOs, HR Directors, and programme managers to validate training priorities and measure impact
This demand-responsive approach ensures that training investments directly address verified skills gaps rather than supply-driven programme delivery.
2. Leveraged Delivery Capacity
The MOU capitalizes on both Sentech Academy's infrastructure and Deviare's platform capabilities to achieve scale and quality:
- Sentech Academy Facilities: Physical training centers, collaboration spaces
- Deviare Learning Platform: Deviare's integrated learning platform to deliver customised digital learning and transformation at scale
- Blended Delivery Model: Live virtual instruction + self-paced e-learning + hands-on labs + work-integrated projects
- Geographic Reach: Provincial hub model enabling delivery across all 9 provinces without requiring learner relocation
- Vendor Partnerships: Microsoft, AWS, Cisco, CompTIA authorized training delivery
- Mentorship Network: Senior public servants and industry practitioners supporting junior learner development
3. Non-Credit Bearing Programmes - Agile Upskilling Priority
Strategic Rationale for Vendor-Certified Training
Government ICT practitioners — including cybersecurity analysts, network engineers, cloud administrators, and data specialists — operate in environments characterized by:
Continuous Technology Evolution
Technology upgrades happen continuously - cloud platforms update monthly, security protocols evolve quarterly, new tools emerge annually
Compliance & Security Imperatives
Systems must remain secure, compliant with POPIA/MFMA, and functional 24/7 - requiring current best practices knowledge
Emerging Technology Acceleration
AI, cloud, IoT, edge computing evolve too quickly for formal curriculum cycles (2-3 year QCTO accreditation timelines)
Why Non-Credit Bearing Courses Enable Rapid Upskilling:
✓ Short Duration: 3-6 months vs 18-24 months for learnerships
✓ Modular Structure: Stackable credentials allowing incremental skill building
✓ Immediately Deployable: Skills applicable to current production systems within weeks
✓ Customizable: Tailored to specific department technology stacks and use cases
NSG Mandate Alignment
This approach aligns perfectly with NSG's mandate for agile, demand-led public sector capability building. The 70/30 balance (70% non-credit vendor certifications + 30% QCTO learnerships) enables NSG to respond to immediate skills gaps while building long-term occupational competence.
Priority Non-Credit Bearing Programmes
| Programme Category | Duration | Target Audience | Business Value |
|---|---|---|---|
| Microsoft Power Platform PL-900, PL-100, PL-200 |
3-6 months | Managers, Business Analysts | Reduce development costs by 60% through citizen development |
| Microsoft 365 Administration MS-900, MS-102, MS-700, MD-102 |
4-6 months | IT Support, Systems Admins | Manage M365 tenants internally vs R500k+ annual external costs |
| Cybersecurity Operations SC-200, Security+, CEH |
4-8 months | Security Analysts, SOC Teams | Reduce security incidents by 40% through proactive monitoring |
| Cloud Administration AZ-104, AWS SAA-C03 |
3-6 months | Cloud Admins, Infrastructure | Enable government cloud adoption (30% cost savings vs on-prem) |
| Data Analytics Power BI, Tableau, Data Analyst |
6-9 months | Analysts, Managers, Planners | Improve decision quality through evidence-based insights |
NSG-SFIA Framework Integration
Public Service Context
Public servants across South Africa's government departments require comprehensive digital upskilling to meet the demands of modern service delivery and digital transformation. The SFIA (Skills Framework for the Information Age) provides a common language for public service digital skills development, aligning NSG with global best practice in public sector education.
By applying quality assurance rigorously, Sentech Academy strengthens confidence among stakeholders and guarantees that NSG programmes genuinely contribute to professionalism. NSG delivers programmes of the highest standards of relevance, integrity and compliance. This proposal operationalizes the NSG-SFIA framework by mapping training programmes to specific SFIA competencies and proficiency levels, enabling government departments to:
- Conduct standardized skills assessments across departments
- Identify competency gaps using SFIA proficiency levels (1-7)
- Design career progression pathways aligned with public service grades
- Ensure training investments address verified skills requirements
- SFIA-accredited competency development aligned to National Framework Towards the Professionalisation of the Public Sector
SFIA Levels Explained
The SFIA framework defines seven levels of professional competency, each mapped to typical public service roles and responsibilities. Understanding these levels is critical for aligning training programmes with career progression pathways.
| Level | Title | Description | Public Service Context |
|---|---|---|---|
| Level 1 | Follow | Works under close supervision, follows instructions | Entry-level public servants, interns, junior admin staff |
| Level 2 | Assist | Works under general direction, applies knowledge | Administrative officers, junior analysts |
| Level 3 | Apply | Works under general direction, applies detailed knowledge | Specialists, coordinators, senior admin officers |
| Level 4 | Enable | Works under general direction, influences outcomes | Assistant directors, team leaders, project managers |
| Level 5 | Ensure, advise | Works under broad direction, ensures quality delivery | Deputy directors, senior managers, advisors |
| Level 6 | Initiate, influence | Works under broad direction, sets strategy for area | Directors, chief directors, heads of department |
| Level 7 | Set strategy, inspire, mobilize | Sets organizational strategy, creates vision | Director-generals, executive leaders, CIOs |
Quality Assurance Mandate
Quality Assurance Foundation
QCTO Accreditation through Deviare Partnership
Sentech Academy delivers quality-assured training through our strategic partnership with Deviare (Pty) Ltd, a fully QCTO-accredited skills development provider.
Primary Accreditation: 07-QCTO/SDP170223130143 (Valid: 2/6/2023 - 2/5/2028)
Additional Accreditations: 07-QCTO/SDP200925111551, 07-QCTO/SDP040925120449
Regulatory Compliance: Skills Development Act 97/1998, CETA 16/2006, NQF Amendment Act 12/2019
Quality Mechanisms: Quarterly QCTO data submission, external moderation, unannounced audits, curriculum alignment
MOU Implementation Priorities & Strategic Focus
Key Target Audiences
The NSG-SFIA MOU prioritizes three critical audience segments to build sustainable public sector digital capability:
1. CIO-Level Leadership (SFIA Level 5-7)
Strategic Focus: Equip Chief Information Officers, Directors, and Deputy Directors-General with strategic technology leadership capabilities to drive digital transformation at the executive level.
Target Programmes:
- Enterprise Architecture & Digital Strategy
- AI for Business Transformation (Executive Track)
- ITIL 4 Strategic Leader pathway
- Project & Programme Management (PMP, PMI-ACP)
- CISSP for security strategy and governance
Impact: Enable data-driven strategic decision-making, align ICT investments with government priorities, establish technology governance frameworks
2. ICT Practitioners & Technicians (SFIA Level 2-4)
Strategic Focus: Reverse dependency on externally contracted capacity by building robust internal state capability. Develop government-employed ICT professionals who can maintain, secure, and optimize public sector technology infrastructure.
Critical Need: Government departments currently over-rely on external service providers for routine ICT operations, creating knowledge gaps, cost inefficiencies, and security vulnerabilities. This audience segment is essential for establishing sustainable internal capacity.
Target Programmes:
- Core Infrastructure: Cloud Administrator (QCTO), Azure Administrator (AZ-104), AWS Solutions Architect
- Cybersecurity: Cybersecurity Defender (QCTO), Microsoft Security (SC-200, SC-300, AZ-500), CEH, SSCP
- Network & Systems: Cisco CCNA, CompTIA Network+, Linux+, Windows Server (AZ-800/801)
- Development: Software Developer (QCTO), Python/Java Programmers, Microsoft Power Platform
- Data Management: Data Science Practitioner (QCTO), Azure Data Engineer, SQL Database Administration
Impact: Reduce reliance on contractors, lower operational costs, build institutional knowledge, improve service continuity, enhance security posture
3. ICT Capability for Managers (SFIA Level 3-5)
Strategic Focus: Empower middle management (Deputy Directors, Assistant Directors, Senior Managers) with data analytics and technology fluency to drive evidence-based decision-making across government operations.
Target Programmes:
- Data Analytics & BI: Data Analyst pathway (8 mandatory + 2 elective modules), Power BI Desktop & Service (6h), Tableau visualization
- Low-Code Development: Microsoft Power Platform (PL-900, PL-100, PL-200) for citizen development
- AI Literacy: Generative AI for Business (8-course specialization), Azure AI Fundamentals (AI-900)
- M365 Productivity: Microsoft 365 Administration (MS-900, MS-102) for digital workplace optimization
- Business Analysis: CBAP pathway for requirements management and process improvement
Impact: Enable data-driven policy development, improve operational efficiency through analytics, reduce dependency on ICT departments for basic automation, accelerate digital service delivery
Needs-Based Programme Selection
All training programmes under the NSG-SFIA MOU will be informed by rigorous needs assessment of the NSG client base (government departments and state-owned entities). Programme selection follows a demand-driven approach.
Learning Delivery Capacity: The MOU leverages Sentech Academy's scalable and integrated learning experience delivery platform, enabling flexible reach across all government departments and provinces.
Strategic Emphasis on Non-Credit Bearing Programmes
The NSG-SFIA MOU places strong emphasis on non-credit bearing vendor-aligned and certified programmes alongside QCTO-accredited learnerships. This dual approach is essential for public sector capability building.
Rationale: Government Technicians Operating Reality
Government ICT practitioners and technicians — working in cybersecurity, network support, cloud infrastructure, and data management — operate in environments characterized by:
- Continuous Technology Upgrades: Cloud platforms, security tools, and infrastructure technologies evolve on 3-6 month release cycles
- Security & Compliance Imperatives: Systems must remain secure, POPIA-compliant, and functional without disruption to critical services
- Emerging Technology Acceleration: AI, cloud-native architectures, IoT, and zero-trust security evolve too rapidly for traditional 18-24 month formal curriculum cycles to keep pace
Why Non-Credit Bearing Vendor Certifications Are Critical
Non-credit bearing courses enable rapid, agile upskilling because they are:
| Characteristic | Benefit | Example |
|---|---|---|
| Short Duration | 3-6 weeks vs 12-24 months for formal qualifications | Microsoft SC-200 Security Operations: 8h 35m enables SOC analyst capability in weeks |
| Modular Structure | Stackable credentials allow progressive skill building | Azure pathway: AZ-900 → AZ-104 → AZ-305 creates clear progression from fundamentals to architect |
| Immediately Deployable | Skills are job-ready upon certification, no lag time | AWS Solutions Architect certification directly applicable to government cloud migration projects |
| Customizable | Can be tailored to specific department technology stacks | Department using Microsoft 365 GCC can focus on MS-102, SC-300, SC-400 for their exact environment |
| Vendor Recognition | Industry-validated credentials recognized across sectors | CISSP, CEH, CCNA credentials portable if practitioners move between departments |
| Technology-Current | Updated by vendors quarterly to reflect latest features | Microsoft updates certifications within 90 days of major platform releases |
Alignment with NSG Mandate
This approach directly supports NSG's mandate for agile, demand-led public sector capability building:
- Agility: Respond to urgent skills gaps within weeks rather than waiting 18+ months for formal qualification cycles
- Demand-Led: Deploy specific certifications based on actual technology deployments in government (e.g., Microsoft 365 GCC, Azure Government Cloud)
- Cost-Effective: Lower per-learner costs (R5k-R15k vs R50k-R150k for QCTO learnerships) enable wider reach
- Scalability: Can rapidly scale to train hundreds of practitioners across multiple departments simultaneously
Recommended Balance: The MOU should allocate approximately 40% of training capacity to QCTO-accredited learnerships (for foundational, recognized qualifications) and 60% to vendor-certified non-credit programmes (for rapid, targeted capability building). This ensures both long-term institutional capacity (QCTO) and immediate operational capability (vendor certs).
TIER 1: QCTO-Accredited Occupational Programmes
Full QCTO accreditation ensures national recognition, NQF framework alignment, and compliance with public sector procurement quality standards.
1.1 Core Occupational Certificates (NQF Level 5)
- Evidence-based policy development and programme evaluation
- Service delivery optimization through predictive analytics
- Open data initiatives and citizen analytics dashboards
- Custom application development for department-specific requirements
- Digital service modernization and legacy system updates
- Mobile apps for citizen services and field operations
- AI-powered process automation in administrative functions
- Natural language processing for citizen query management
- Predictive models for resource allocation and service planning
1.2 Foundation Occupational Certificate (NQF Level 4)
- Government cloud migration programme support
- Hybrid cloud infrastructure management for SOEs
- Disaster recovery and business continuity operations
1.3 Occupational Skills Programmes (NQF Level 2-4)
Rapid Upskilling Options: Focused programmes (32-60 credits, 3-6 months) for addressing specific skills gaps and immediate capability building.
| Programme | NQF | Credits | Entry Requirement | SFIA Alignment | Public Service Role |
|---|---|---|---|---|---|
| Java Programmer | 4 | 53 | Grade 12, Basic programming | Programming (L2-3) | Junior developers, app support |
| Python Programmer | 4 | 60 | Grade 12, IT literacy | Programming (L2-3) | Data officers, automation specialists |
| Cybersecurity Defender | 4 | 60 | Grade 12, Network+ advantageous | Security Admin (L2-3) | IT security officers, SOC analysts |
| New Venture Creation | 2 | 32 | Grade 12 | Business Strategy (L2) | Entrepreneurship support officers |
TIER 2: Vendor-Certified Application Development Pathways
Vendor-authorized training provides industry-recognized certifications, shorter time-to-completion, and immediate applicability to public service technology environments.
2.1 Microsoft Power Platform Development Pathway
Low-Code/No-Code Citizen Development for Public Service
- Power Apps: Custom forms, approval workflows, citizen service portals
- Power Automate: Document routing, approval chains, notification systems
- Power BI: Operational dashboards, KPI tracking, performance reporting (6h dedicated training available)
- Power Virtual Agents: Chatbots for citizen queries, internal IT helpdesk automation
- Empowers non-technical staff to solve business problems through technology
- Reduces dependency on scarce development resources
- Accelerates digital service delivery (weeks vs months)
- Aligns with Microsoft 365 Government Community Cloud (GCC) compliance
2.2 Microsoft 365 & SharePoint Administration Pathway
- Microsoft 365 tenant configuration and governance
- SharePoint Online site collections, content management, permissions
- Microsoft Teams deployment, policies, and lifecycle management
- OneDrive for Business, Exchange Online, Viva suite integration
- Endpoint management with Intune (complementary 3h 7m training)
Critical for: Government digital workplace transformation, remote work enablement, collaboration platform administration
2.3 Microsoft Security, Compliance & Identity Pathway
- SC-200 Focus: Microsoft Sentinel SIEM/SOAR, Microsoft Defender suite, threat hunting, incident response
- SC-300 Focus: Azure AD/Entra ID, conditional access, identity protection, privileged identity management
- AZ-500 Focus: Azure Security Center, network security, platform protection, data/application security
- Complementary: Microsoft Sentinel Skills (5h 8m hands-on labs)
- POPIA (Protection of Personal Information Act) compliance
- MFMA (Municipal Finance Management Act) security controls
- Critical infrastructure protection for SOE environments
2.4 Azure Cloud Platform Pathways
2.5 Windows Server Hybrid Infrastructure
2.6 Microsoft AI & Data Engineer Programme
2.7 AWS Cloud Certifications
2.8 Enterprise Information Security Certifications
- Security & Risk Management
- Asset Security
- Security Architecture & Engineering
- Communication & Network Security
- Identity & Access Management (IAM)
- Security Assessment & Testing
- Security Operations
- Software Development Security
Critical for: Chief Information Security Officers (CISO), Security Architects, senior security leadership roles in government
Complementary Security Certifications
- Certified Ethical Hacker (CEH) v.12 - 48h 17m with labs
- CISM: Certified Information Security Manager - 13h 49m
- CISA: Certified Information Systems Auditor - 26h 38m
- CRISC: Certified in Risk and Information Systems Control - 16h 27m
- Systems Security Certified Practitioner (SSCP) - 26h 54m
2.9 Network Infrastructure Certifications
TIER 3: Specialized Competency & Emerging Technology
Focused programmes addressing specific SFIA competencies, emerging technologies, and business/project management capabilities.
3.1 Generative AI for Business Transformation
3.2 DevOps Engineer Programme
3.3 ITIL 4 Service Management
3.4 Project & Programme Management
3.5 Business Analysis & Lean Six Sigma
3.6 Digital Marketing Specialist
SFIA Framework Competency Coverage Matrix
The portfolio comprehensively addresses SFIA competency categories relevant to public service digital transformation:
| SFIA Category | Competencies | SFIA Levels | Programmes |
|---|---|---|---|
| Strategy & Architecture | Solution Architecture, Enterprise Architecture | 5-6 | Azure Architect, AWS Architect |
| Development | Programming, Systems Dev, App Support | 2-4 | Software Dev, Java, Python, Power Platform |
| Data & Analytics | Data Science, Analytics, ML, AI | 3-5 | Data Science, AI Dev, Microsoft AI |
| Security & Risk | Security Admin, Compliance, IAM, Threat Intel | 3-6 | CISSP, CEH, Microsoft Security, Cybersecurity |
| Service Management | Service Mgmt, Change Control, Release | 3-5 | ITIL 4, DevOps, M365 Admin |
| Infrastructure | Systems Admin, Cloud Services, Network | 2-4 | Cloud Admin, Azure Admin, Windows Server |
| Business Change | Requirements, Business Analysis, PMO | 3-6 | Business Analyst, PMP, Agile Scrum |
NSG-SFIA Framework Implementation Roadmap
Phase 1: Foundation Launch (Months 1-6)
- Tier 1 Activation: Launch all 4 QCTO Occupational Certificates with 50-100 learners
- Tier 2 Priority: Microsoft Power Platform, M365 Administrator, Security/Compliance pathways
- SFIA Assessment: Establish baseline competency assessments for pilot departments
- Quality Systems: Quarterly QCTO reporting, SFIA proficiency tracking, vendor certification pass rates
Phase 2: Scale & Diversification (Months 7-12)
- Programme Expansion: Add QCTO Skills Programmes, Azure Cloud tracks, CISSP/security certifications
- Vendor Partnerships: Activate Microsoft, AWS, Cisco, CompTIA certification pathways
- Target Enrollment: 200-300 total learners across all tiers
Phase 3: Maturity & Optimization (Months 13-24)
- Full Portfolio: Complete activation of Tier 3 programmes (DevOps, ITIL, Project Management, Business Analysis)
- SFIA Reporting: Department-level competency dashboards, career progression tracking, skills gap analytics
- Quality Metrics: 80%+ completion rates, 75%+ certification pass rates, 90%+ employer satisfaction
- Continuous Improvement: Apply for additional QCTO accreditations, update curricula based on emerging tech trends
Quality Assurance & Compliance Framework
Multi-Layered Quality Mechanisms
1. QCTO Regulatory Compliance
- Quarterly learner data submission using accreditation number references
- External moderation of all summative assessments
- Unannounced quality assurance audits (QCTO/SETA/Quality Partners)
2. Vendor Authorization Standards
- Microsoft Certified Trainers (MCT) for all Microsoft programmes
- AWS Authorized Instructors for cloud architecture courses
3. SFIA Competency Validation
- Pre-training competency assessment (baseline SFIA levels)
- Post-training competency validation (progression measurement)
- Quarterly department-level competency reporting
Strategic Recommendations for NSG-SFIA Implementation
1. Prioritize Microsoft Ecosystem Integration
Government's existing Microsoft EA investments create opportunity for rapid capability building. Focus initial efforts on Power Platform (citizen development), M365 Administration, and Security/Compliance pathways to maximize ROI on existing infrastructure while building internal capacity.
2. QCTO as Quality Differentiator
Emphasize QCTO-accredited learnerships as the foundation of quality assurance. These programmes provide NQF-recognized qualifications, external moderation, and regulatory compliance that differentiate Sentech Academy from commercial training providers. Recommend 60% of training capacity allocation to Tier 1 programmes.
3. SFIA-Based Career Progression Pathways
Map training programmes to public service salary scales and OSD levels using SFIA proficiency framework. Create transparent progression pathways showing how competency development translates to career advancement, incentivizing continuous professional development.
4. Department-Specific Skills Planning
Conduct SFIA-based skills assessments at department level to identify specific competency gaps. Use gap analysis to prioritize training investments and measure impact through before/after competency comparisons. This data-driven approach demonstrates training effectiveness and supports budget justification.
5. Hybrid Delivery for Geographic Reach
Combine live virtual instruction with self-paced e-learning and hands-on lab environments to reach learners across all provinces. This model maintains quality through structured assessments while achieving scale required for national workforce development initiatives.
Digital Career Pathway Example: From Junior Analyst to Data Science Leader
This practical example demonstrates how a public servant can progress from entry-level to senior leadership using the NSG-SFIA framework:
Year 0-1: Entry Point - Junior Administrative Officer
Public Service Role: Administrative Officer, Junior Analyst
Current State: Grade 12 certificate, basic Excel skills, works under close supervision
SFIA Assessment: Level 1 (Follow) - Data Management, Level 1 (Follow) - Information Content Publishing
Recommended Programme: Python Programmer Skills Programme (NQF 4, 60 credits, 6 months)
Outcome: Achieves SFIA Level 2 (Assist) in Programming, can automate basic data tasks
Year 2-3: Data Analyst
Public Service Role: Data Analyst, Research Officer
Current State: Python skills, can create basic reports and dashboards
SFIA Assessment: Level 2 (Assist) - Programming, Level 2 (Assist) - Data Analysis
Recommended Programme: Data Analyst Learning Path (8 mandatory + 2 elective modules, 12 months)
Outcome: Achieves SFIA Level 3 (Apply) in Data Analysis, Tableau/Power BI certification, can conduct complex analyses
Year 4-5: Data Science Practitioner
Public Service Role: Senior Analyst, Data Specialist
Current State: Strong data analysis skills, proficient in visualization tools
SFIA Assessment: Level 3 (Apply) - Data Analysis, Level 3 (Apply) - Data Visualization
Recommended Programme: Data Science Practitioner Learnership (NQF 5, 185 credits, 18 months)
Outcome: QCTO Occupational Certificate, SFIA Level 4 (Enable) in Data Science, can lead projects and mentor juniors
Year 6+: Senior Data Science Manager
Public Service Role: Deputy Director (Data & Analytics), Chief Data Officer
Current State: QCTO certified, leading data science initiatives, proven track record
SFIA Assessment: Level 4-5 (Enable/Ensure) - Data Science, Level 5 (Ensure) - Analytics
Recommended Programme: Project Management (PMP) + Business Analysis (CBAP) + AI Engineer specialization
Outcome: SFIA Level 5-6 (Ensure, advise / Initiate, influence), strategic data leadership, sets departmental data strategy
Total Career Progression Summary
Time Investment
6 years
SFIA Progression
L1 → L5-6
Public Service Grade
Admin Officer → Deputy Director
Implementation Call to Action: Project Task Team Structure
The successful implementation of the NSG-SFIA MOU requires a dedicated, cross-functional Project Task Team that operates with clear governance, defined responsibilities, and measurable deliverables. This team will drive all aspects of programme delivery from inception through scale.
Project Task Team Composition & Mandate
1. Business Development Team
Core Responsibilities:
- Stakeholder mapping and relationship management with government departments, SOEs, and NSG client base
- Partnership development with professional bodies (IITPSA, ISACA, PMI-SA) and vendor partners (Microsoft, AWS, Cisco)
- Proposal development and tender responses for department-specific training requirements
- Revenue target tracking and pipeline management (example: R15M+ in Year 1, R30M+ in Year 2, R50M+ in Year 3)
- Strategic account management for high-value government clients
Key Personnel: Business Development Lead, Account Managers (3), Partnership Coordinator
Success Metrics (3-Year Example): 20+ departments engaged, 10+ active contracts, R15M+ revenue in Year 1
2. Needs Assessment & Programme Design Team
Core Responsibilities:
- Conduct SFIA baseline competency assessments across pilot departments (target: 200+ public servants in first 6 months)
- Role profiling and skills gap analysis aligned to government digital transformation priorities
- Curriculum mapping: Match SFIA competencies to available training programmes (QCTO, vendor certs, specialized tracks)
- Learning pathway design: Create progression routes from Level 1-7 for each audience segment
- Continuous needs monitoring: Quarterly stakeholder consultations to identify emerging requirements
- Programme adaptation: Update course offerings based on technology trends (AI, cloud, cybersecurity evolution)
Key Personnel: Learning & Development Manager, SFIA Assessment Specialists (2), Curriculum Designers (2), Technology Trend Analyst
Success Metrics: 5+ departments assessed, skills gap reports delivered, 15+ customized learning pathways created
3. Quality Assurance & Compliance Team
Core Responsibilities:
- QCTO Compliance: Quarterly learner data submissions, external moderation coordination, audit readiness for all 8 accredited programmes
- Vendor Authorization Maintenance: Ensure MCTs (Microsoft Certified Trainers), AWS Authorized Instructors meet requirements
- SFIA Accreditation: Maintain alignment with SFIA framework standards, coordinate SFIA badge issuance
- Learner Experience: Monitor completion rates (target 80%+), certification pass rates (target 75%+), satisfaction scores (target 90%+)
- Assessment Validation: Ensure all competency assessments are fair, reliable, and SFIA-aligned
- Continuous Improvement: Root cause analysis for underperforming programmes, implement corrective actions
Key Personnel: Quality Assurance Manager, QCTO Compliance Officer, Assessment Coordinator, Data Analyst
Success Metrics: 100% QCTO compliance, 80%+ completion, 75%+ pass rates, zero audit findings
4. Commercialization & Pricing Strategy Team
Core Responsibilities:
- Pricing model development: Create competitive, sustainable pricing for QCTO learnerships, vendor certs, and custom programmes
- SETA co-funding optimization: Maximize discretionary grant applications and Pivotal/ATR claims (targeting 30-50% cost recovery)
- Department budget cycle alignment: Time proposals to coincide with Annual Performance Plans and MTEF allocations
- Volume discounting frameworks: Incentivize large cohort enrollments (e.g., 12% discount for 100+ learners)
- Contract structuring: Develop standard MSAs, SLAs, and payment terms aligned to government procurement
- Financial forecasting and reporting: Monthly revenue tracking, quarterly forecasts, annual business planning
Key Personnel: Commercial Manager, Financial Analyst, SETA Funding Specialist, Contracts Administrator
Success Metrics: 40%+ margin on vendor certs, 25%+ margin on QCTO programmes, 30%+ SETA co-funding secured
5. Marketing & Communications Team
Core Responsibilities:
- Brand Positioning: Establish Sentech Academy as the premier public sector digital skills provider
- Demand Generation: Multi-channel campaigns (email, LinkedIn, government intranets, NSG portal) targeting 500+ sign-ups in Year 1
- Content Marketing: Case studies, success stories, thought leadership (blogs, webinars) showcasing NSG-SFIA impact
- Event Management: Provincial roadshows (9 provinces), quarterly NSG-SFIA conferences, weekly information webinars
- Digital Champions Programme: Recruit 50+ early adopters as programme ambassadors, create referral incentives
- Internal Communications: Regular updates to NSG steering committee, department HR directors, learner engagement campaigns
Key Personnel: Marketing Manager, Content Creator, Event Coordinator, Social Media Specialist, Graphic Designer
Success Metrics: 500+ qualified leads, 200+ enrollments, 50+ champions recruited, 10+ media features
6. Programme Operations & Delivery Team
Core Responsibilities:
- Learning Delivery Coordination: Schedule courses, book venues, assign instructors, manage learning management system (LMS)
- Learner Support: Registration, onboarding, technical support, progress tracking, certificate issuance
- Instructor Management: MCT recruitment, AWS/Cisco trainer coordination, facilitator training and evaluation
- Lab Environment Management: Cloud lab provisioning (Azure, AWS), virtual machine access, hands-on exercise support
- Blended Delivery: Coordinate live virtual sessions, self-paced content, in-person workshops, work-integrated learning placements
- Vendor Coordination: Exam voucher procurement, certification exam scheduling, Microsoft/AWS/Cisco support escalation
Key Personnel: Operations Manager, Learning Coordinators (3), Technical Support (2), Learner Success Advisors (3)
Success Metrics: 200+ learners enrolled per quarter, 95%+ session delivery on-time, 90%+ learner satisfaction
7. Technology & Platform Team
Core Responsibilities:
- LMS Management: Deviare platform administration, course content uploads, learner portal maintenance
- SFIA Assessment Portal: Develop and maintain online SFIA self-assessment tool (15-minute questionnaire, instant results)
- Reporting Dashboards: Build department-level competency dashboards, QCTO reporting automation, executive analytics
- Integration: Connect LMS with NSG portal, SFIA badge system, QCTO data submission portals
- Digital Credentials: Implement blockchain-based SFIA badges, digital certificate distribution
- Data Security: Ensure POPIA compliance for all learner data, secure cloud infrastructure
Key Personnel: Platform Manager, Full-Stack Developer, UX Designer, DevOps Engineer, Data Security Specialist
Success Metrics: 99.5%+ platform uptime, 1,000+ SFIA self-assessments completed, real-time reporting for all stakeholders
8. Programme Governance & Executive Oversight
Core Responsibilities:
- NSG-SFIA Steering Committee: Quarterly meetings with NSG leadership, DPSA, pilot department representatives
- Strategic Planning: Annual business planning, 3-year roadmap development, budget allocation
- Risk Management: Identify and mitigate implementation risks (e.g., low enrollment, quality issues, funding gaps)
- Performance Monitoring: Track KPIs across all teams, escalate underperformance, celebrate wins
- Stakeholder Reporting: Monthly progress reports to Sentech Academy leadership, NSG quarterly reviews
- Policy Alignment: Ensure MOU activities align with National Development Plan, DPSA professionalization framework
Key Personnel: Programme Director (overall accountability), Project Manager, Executive Assistant, Strategic Advisor
Success Metrics: 100% on-time steering committee meetings, all KPIs green or amber (no red), positive NSG feedback
Project Task Team: Immediate Next Steps (First 90 Days)
| Timeline | Activity | Responsible Team | Key Deliverable |
|---|---|---|---|
| Week 1-2 | Establish NSG-SFIA Steering Committee, recruit core task team personnel | Governance & Executive Oversight | Terms of Reference, team roster confirmed |
| Week 2-4 | Pilot department SFIA baseline assessment (100 public servants) | Needs Assessment & Programme Design | Skills gap analysis report, priority training areas |
| Week 3-6 | Develop detailed pricing models, secure FY2025/26 budget commitment | Commercialization & Pricing Strategy | Pricing catalogue, budget approval (e.g., R15M+) |
| Week 4-8 | Build SFIA self-assessment portal, LMS course catalogue | Technology & Platform | Live portal accepting registrations |
| Week 6-10 | Launch demand generation campaign, provincial roadshow planning | Marketing & Communications | 500+ qualified leads, 9 roadshow events scheduled |
| Week 8-12 | First cohort enrollment, quality assurance framework implementation | Programme Operations & Delivery + Quality Assurance | 50 learners enrolled, QA checklist operational |
Conclusion
This comprehensive framework positions Sentech Academy for Emerging Tech & Innovation (SAETI) as the primary implementation partner for NSG's SFIA-Based Public Service Professional Development Framework. Through our strategic partnership with Deviare, we deliver a three-tier model that balances regulatory quality assurance (QCTO), industry currency (vendor certifications), and emerging technology capabilities while providing standardized competency measurement across South Africa's public sector.
The expanded Tier 2 vendor pathways, particularly the Microsoft ecosystem programmes (Power Platform, M365 Administration, Security/Compliance/Identity), address immediate government digital transformation requirements while the QCTO-accredited Tier 1 programmes establish long-term capability building through nationally recognized qualifications. Together, Sentech Academy and Deviare enable government to meet both urgent skills needs and strategic workforce development objectives.